Ella Engine is committed to ensuring your satisfaction with our tech gadgets. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to help you navigate the return process smoothly. Please read the following guidelines carefully. Return Eligibility You may return products within 30 days of receiving your order, provided that: – The item is in its original condition and packaging. – All accessories and manuals are included. – The item has not been used or damaged. How to Request a Return To initiate a return, please email us at [email protected]. Include your order number and the reason for the return in your message. We will respond promptly with instructions on how to proceed. Return Shipping Customers are responsible for the cost of return shipping, unless we agree otherwise due to a shipping error or defective item. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item. Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Non-Returnable Items Certain types of items are non-returnable, including: – Digital downloads or software. – Items marked as final sale. – Gift cards. Contact Us For any questions or concerns regarding our return policy, please reach out to us via email at [email protected]. We are here to help! Thank you for choosing Ella Engine for your tech gadget needs.